FAQ
0121 743 6909
Q: Can you arrange an airport transfer? And what happens if my flight is delayed for several hours?
A: We arrange airport transfers 24 hours a day, our drivers check all arrivals into Dalaman Airport, via the airports “live” system and he will arrive in plenty of time to pick you up.
Q: Do I need an entry visa?
A: If you hold a UK passport, yes you will need one, the current cost is £10, this is payable on entry at Dalaman Airport, other nationalities will need to check with their own embassy.
Q: How will I get the keys to the villa?
A: Our manager, meets and greets all guests, he will show you around, if you wish and give you the keys. If you arrive in the middle of the night then, our drivers will give you the keys and a guided tour, if you want one, you maybe too tired and just want to sleep. Our manager will call and see you the following morning.
Q: Why is the villa rental prices so affordable?
A: We have a family and understand how important holidays are, so when we bought the villas we vowed not to set the rental high, or increase the prices during school holidays, we paid over inflatted prices for years and stayed in inadequate accommodation.
Q: Do you offer discounts or late booking deals?
A: No, we feel our prices are very competitive for the quality of villa rental we offer, also, it is not fair on the guests who have booked many months in advance.
Q: What happens if I need a Doctor or Dentist?
A: Our manager will arrange everything for you, he will also stay with you should this be needed, most Dr’s and dentists in Dalyan speak many languages fluently as does our manager, so don’t worry about a language barrier.
Q: Are there any chemists?
A: Yes, there are four chemists in Dalyan all with trained pharmacists, who will be happy to help and offer you advice.
Q: Can I use my debit and credit card whilst in Dalyan?
A: Yes, but it’s best to check with your bank first, your bank may charge a small fee for this service.
Q: Are there any cash machines in Dalyan?
A: Yes, there are two ATM’s, cards are also accepted at the bank and the post office, shops and restaurants, but always check with the staff first.
Q: Will I have a contact number whilst staying at the villa?
A: Yes, you will be given my number and our managers numbers, both land line and mobile in with the booking forms.
Q: How often do the buses run and are they reliable?
A: The dolmus (bus) run frequently and can be stopped on route, no need to stand at a bus stop, make the driver aware of you in plenty of time and he will stop, it costs 1Turkish Lira into the town centre.
Q: If I have any kind of emergency whom do I contact?
A: Again,our manager, he will assist you.
Q: When and who do I pay the transfer money?
A: The transfer cost will need to be paid with your final balance
Q: Do you charge a breakages deposit and if so how much is it?
A: No, we decided not to, breakages will happen, all we ask is that you replace like for like, if major breakages occur then our manager must be notified and he will contact me for advice.
Q: Can you arrange car hire? Would we be able to collect the car at the airport?
A: Yes, our manager can arrange car hire and any trips you may be interested in, they will also arrange for car hire to be picked up and dropped off at the airport at no extra charge.
Q: Is it safe to drink the tap water?
A: I wouldn’t, it is ok once boiled to make tea and coffee, buy bottled water to drink
Q: Do I need holiday insurance or can I rely on the governments EHIC - European Health Insurance Card (formerly E111)?
A: You will need to take adequate private holiday insurance for yourself and all members of your party; the EHIC - European Health Insurance Card is not valid in Turkey.
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Q: Can I call a taxi to pick me up from the villa?
A: Yes, All the taxi drivers know where Villa Lily and Villa Lahana are, you can either text or telephone (number at the villa in the information pack)
and they will call and collect you at the time you wish. The
cost is 5 Turkish Lira (2007)
If you have any questions, please do not hesitate to contact me either by phone, 0121 743 6909, or email me at
Dalyan pictures
